The fact remains that our parking lot is a teensy bit small for the level of cars that zoom their way through over the lunch hours. Also, it can be difficult for our dear patrons to anticipate the fact that we need them to circle the building to enter drive-thru, leave a gap so that the drive-thru patrons can exit and treat the building more like a round-about and less like an intersection. Round-abouts are HARD, so we realise that we're asking a lot. Every now and then, when the traffic gets particularly congested, we put a neon green vest on some hapless individual over the age of 21 and send them into the thick of it to politely indicate where everyone needs to go. This person is called a traffic controller, but that is occasionally a misnomer. Today, the "traffic controller" was myself.
Actually, I enjoy this position. I hate being in direct sunlight without my glasses or at least a hat, the position is like a cross between conducting music and herding dragons, you have to keep your eye on every single silly thing that happens which can be frustrating, but I still like it. I like being able to see everything, I like the moments, however brief, where I can simply enjoy the outside world and be helpful and watch people as they go in and out and about in their daily lives without having to bother them beyond a simple "STOP" and "GO" hand signal and maybe some smiles and shrugs. Many of our patrons really are kind, friendly people who are a pleasure to interact with, most of the rest are more like zombies, but I suppose it's because they're thinking less about you and the food you're trying to give them and more about the screaming baby at home, or the piles of work they have waiting for them when they get off their lunch break, and it's silly to try to hold these things against them. I've had guests make a point of thanking me for the job I was doing, this on an occasion when I felt I was doing it particularly badly, guests who, worried for my health in the heat and sun, had gone inside and ordered a large glass of ice water for me, guests with seven or eight kids in tow and grandma and grandpa visiting for the first time from Michigan who made a point of waving to me as I stopped a couple cars for them, and thats just the pedestrians.
The cars can be downright funny. The little cars will pretend to be so small that they are secret agents for the CIA, and try to zoom past me unnoticed. The mini-vans will stare at me, confused because they are chalk full of people and too much is going on inside them, some of the drivers in these will cling to my hands with their eyes, awaiting further instruction, terrified lest they miss my "GO" signal. There are sometimes, and these are adorable, great big, monstrous trucks that will very gently ease their way around me when I tell them to go, like a great dane trying to play nicely with an infant. Let's not forget that I'm directing three lanes at onces with two hands, and sometimes someone will get confused as to which lane they're in and try to go, causing me to leap about trying to avoid an accident. There are cars who will stop only at the last possible moment. Some will try to get away with not stopping at all, and there are cars which will inch forward every time I look away to check for pedestrians. Once I was nearly, but very gently, run over from behind by a large maroon SUV who was backing out of his parking space so quietly that I didn't hear him, and he didn't see me. One of the other drivers had to point him out to me, and the SUV driver couldn't apologize enough for what he'd almost done.
By and large, the guests seem to be pleased that I'm there, a trifle confused, perhaps, but pleased. Only about one car in fifty, maybe fewer, gets annoyed simply by seeing me there. I like to pretend that they're only annoyed because their boss just yelled at them and it has nothing to do with me. Some time ago, a lady got mad at me because she was in the parking lane and I told her to stop because the drive-thru car was about to pull out in front of her, she didn't stop, so I did the "stop stop stop" gesture, still smiling. She pulled up beside me and said "You don't have to be like that, ma'am, I'm not blind, I can see the pedestrians and I know to stop for them." Which was good because I hadn't noticed them yet. "Alright ma'am," I said, and I saw that she was about to pull forward again, "but if you could just stay here for another...." she zoomed past, cutting in front of the drive-thru car and nearly running over my foot. Soon after that the traffic cleared up enough for me to come back inside. Another guest who had seen me out there smiled and said, "you're taking your own life in your hands doing that, girl." I laughed and said, "it's not so bad, only..." I looked over and saw the woman who had yelled at me placing her order. I stepped forward so that she couldn't see my hand, pointed right at her and said, "only one person tried to run me down today." The other guest looked at who I was pointing at and laughed.
Today was a little slower, since it's only a Monday, the guests are more lethargic and spotty, and the need for a traffic controller was usually supplied by a power play worker. I only had to go out twice. Shortly before I finished up for the second time, a large, green SUV zoomed forward just as the drive-thru car was about to pull out, so I signaled for the SUV to stop. It didn't, it didn't even slow, and the drive-thru car was taking a sharp turn to exit which meant that I would have to slide into the parking lane, the SUV's lane, to give the drive-thru car as much room as it thought it wanted to get out. The silver grill of the SUV loomed before me, all hot breath and growling engine and not even slowing down. I pressed out my hand and said "Oh! Stop stop stop!" and at last it began to slow down, almost on top of me. The driver rolled down his window, stuck his head out and said, "ma'am, you don't need to treat me like that, I know how to stop. I've been driving for..." the drive-thru car had gone by now, so I said, "thank you, sir, go ahead," cheerfully.
James sent me back inside shortly thereafter, power play was slow enough that he could do what traffic direction was needed, and I wondered if, like the grumpy woman from days gone by, I would see him ordering at the registers, but I didn't. Perhaps my traffic directing ticked him off so much that he merely fled, fiercely angry with me for daring, at my young age, to tell him to stop, and wandered off to eat food somewhere else. Now, normally this would be a sad thing and I would feel somewhat guilty, but not today; I was rather mad at him for the fright he gave me and his subsequent attitude. Instead I reflected on what a safer parking lot we would have without him. For a while I devoted my thoughts to what, exactly, I should like to say to him if he DID come inside and began to take his argument up with me once again. I would blast him, verbally, into some nether universe of misery and shame. I would turn his world upside down and hand it back to him on a silver platter. OH! How dare he pull the "I've been driving since" card on me, as though that made me culpable for fearing he'd hit me. Did he think I was sixteen or something, that his ridiculous age would somehow make me feel ashamed of myself for telling him what to do? He had hand signals, he had the word "stop" emblazoned on the street for him with a large white stripe to indicate where exactly this stopping action must transpire, he had a woman standing right in front of his oncoming vehicle, still couldn't figure out when and where to stop (he was a good foot past the white strip) , and then had the audacity to pretend that he did. How was that my fault?
Then I realized that I was letting this green SUV'd peon dictate my mood and my attitude, and it makes no sense to give that much control to someone you dislike. I know, I thought cheerfully, I'll write about him in my blog so that all my friends can laugh at him. That'll teach him!